Shipping & Returns
Within USA (Excluding Hawaii):
Standard Flat rate $5.00. Free delivery on orders over $50
*Expedited 2 day shipping also available for $12.
Orders are shipped with tracking via DHL or UPS from our location in California. Standard shipping 3-5 days.
Whilst we strive to meet our delivery targets, occasionally we encounter carrier delays beyond our control.
Quality + Returns Policy
12 Month Warranty / Customer Satisfaction Guarantee:
We know every now and then things can go wrong after a bit of wear! If you have encountered a fault within 12 months of your purchase, please contact us in writing at hello@thermkids.com with details and photographs of the problem so we may rectify the issue.
Size Exchanges:
- Please email us at hello@thermkids.com to advise us of the return. Please state your order number, name, and items that will be returned + reason of the return.
- We will send you a prepaid return label (US addresses only).
- To ensure a speedy replacement and stock availability, you must place a new order for the replacement items.
- We will then refund the returned items back to your original payment method within 7 days of receipt.
Refunds are processed weekly. Returns shipped without prior notice and an official return label may not be accepted.
Please ensure the returned item meets the below requirements:
- Item must be returned within 30 days of the delivery date
- All hangtags & stickers must be attached to the garment in their original state.
- All merchandise must be clean, unwashed and unworn.
- Please fold garments neatly inside the return package to avoid unnecessary crumpling.
- Your original Order Number, RMA and your Name must accompany the return.
- All garments are subject to inspection